KARL MAYER GROUP, establishing its own site in Bursa, Türkiye in October 2023, declared an important appointment. Accordingly, Toros Greenhalgh was appointed General Manager of KARL MAYER TURKEY on February 1st of this year. Holding a degree in mechanical engineering and materials science from the University of Birmingham, he comes with vast global experience in the fields of industrial plant construction management, renewable energy technologies, and the distribution of medical devices. Now in his late thirties, for the past seven years he has been active in the sector of textile machinery through ERKO with particular focus on KARL MAYER machine sales, service, and spare parts.
Toros Greenhalgh’s focus is enhancing the after-sales support experience for customers
In his new position, Toros Greenhalgh is focusing on enhancing the after-sales support experience for customers. Greenhalgh made a statement regarding its new role of General Manager: “I plan to streamline and optimize our service processes, ensuring efficient response times and top-notch customer satisfaction. Additionally, I aim to foster a collaborative and motivated team to deliver excellent support and ultimately strengthening our customer relationships.”
He will be able to build on his extensive professional experience and the support of the KARL MAYER GROUP for the tasks ahead. In particular, ongoing training programs and clear communication from the corresponding departments at headquarters will provide effective assistance for Toros Greenhalgh and his team.
KARL MAYER TURKEY will meet increasing customer demands
Increasing its presence in one of its most important markets, KARL MAYER TURKEY will meet increasing customer demands for after-sales service, spare parts (Care Solutions), and academy, in the sectors of warp knitting and warp preparation, while KARL MAYER’s long-standing regional representative ERKO focuses on machine sales.
The headquarters in Bursa covers just under 1,000 m² on three levels. It offers space for service, an academy with textile samples and a training machine, a workshop for minor repairs and a warehouse for the spare parts business. Located in the top-selling region in Turkey, it is also designed as a contact point for customers.